Convert Carts Into Customers
From order confirmation to delivery tracking — keep buyers engaged at every step of their journey with personalized messaging.
Challenges We Solve
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Cart Abandonment
Re-engage customers who leave without purchasing with timely, personalized reminders.
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Delivery Transparency
Real-time tracking updates that reduce "where's my order?" support tickets.
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Customer Retention
Build loyalty with personalized promotions and post-purchase engagement.
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Scale
Handle peak traffic during sales events without message delays or failures.
Our Solutions
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Abandoned Cart Recovery
Automated reminders with incentives to complete purchases.
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Real-Time Order Updates
Keep customers informed from checkout to delivery.
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Promotional Campaigns
Launch flash sales and promotions with high-deliverability messaging.
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Global Reach
Support customers in 180+ countries with local carrier connections.
Enterprise-Grade Features
Industry-leading recovery rates for abandoned carts.
Proven scalability for peak shopping seasons.
Localized messaging for global customers.
Reliable delivery during high-traffic events.
- Customer received wrong item (SKU mismatch on #ORD-8921)
- Requests expedited return label and correct replacement
- Purchase value $340 — VIP customer tier
Trusted by Top Retailers
Measurable results that drive e-commerce growth.
Built for E-Commerce
Purpose-built messaging solutions for every retail use case.
Order Confirmations
Instant order confirmation with details, tracking links, and estimated delivery dates.
- Order number and summary
- Payment confirmation
- Next steps information
Shipping Updates
Real-time notifications from warehouse to doorstep, including delays and exceptions.
- Shipment confirmation
- In-transit updates
- Delivery exception alerts
Flash Sale Alerts
Time-sensitive promotions that drive urgency and immediate action from customers.
- Limited-time offers
- Inventory alerts
- Member-exclusive deals
Review Requests
Post-purchase follow-ups that gather valuable feedback and social proof.
- Delivery confirmation trigger
- Rating follow-up
- Review incentives
Real Results, Real Impact
See how leading companies transform their communications with Chonry
35% Cart Recovery with SMS Retargeting
A global fashion brand recovered 35% of abandoned carts through targeted SMS campaigns.
Seller Notifications at Scale
An e-commerce marketplace sends 50M+ seller notifications monthly via Chonry across 30 countries.
Same-Day Delivery Updates via WhatsApp
A grocery delivery app uses WhatsApp to send real-time order and delivery updates, improving NPS by 25 points.
Ready to boost conversions?
Join leading e-commerce brands that trust Chonry to drive sales and customer engagement. Get a personalized demo or start your free trial today.
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